Join Date: Jan 2015
Location: Eastern Washington State
I have used GM Chat to keep an eye on my build and one of the operators offered to send me a weekly e mail with current status, unfortunately the emails have not helped a lot. The other day I found that the truck had been built 4-1, was given the vin # and she said it had shipped while talking to a Chat person in the morning. Later in the day I received my weekly email saying the truck had been built " sadly it has not shipped" no further explanation. To me that was a bit of conflicting information, a call to the dealer found they had been invoiced for the truck that day and it had shipped ETA 4-25 (3 weeks to go from Wentzville to Spokane Wa).
I guess the point to be made here is the Chat info is a help and not cast in concrete, there is no reliable way to follow your order through the assembly/ship process and don't plan a two month trip in the vehicle as soon as you get it because the dealer's estimate of six weeks delivery may be ten weeks ( we lost two weeks in the beginning when the dealer submitted the order incorrectly, cancelled and re ordered) like mine.
What GM needs is an app that works correctly where a customer can get the latest info instantly from a computer at the assembly plant, checking ten times a day if so inclined, and provide that info all the way to the dealer's acceptance of the vehicle. In this computer age one would think this would be a simple service that would not cost GM ( or other companies) a lot of cash, but maybe I am naive since I am a bit beyond the computer understanding of today.
My Denali had all the options ordered (which wasn't much as most came standard) so if I had it to do again I would have the dealer find a existing vehicle in the network and buy that previously built unit.
2015 Canyon, SLT, CC, 4x4, Copper Red Metallic, Nav, Bose, Trailer pkg, Safety pkg, Eng heater, steps, Extang tri fold hard cover, flaps.