Join Date: Jan 2015
Location: Eastern Washington State
I have used GM Chat to keep an eye on my build and one of the operators offered to send me a weekly e mail with current status, unfortunately the emails have not helped a lot. The other day I found that the truck had been built 4-1, was given the vin # and she said it had shipped while talking to a Chat person in the morning. Later in the day I received my weekly email saying the truck had been built " sadly it has not shipped" no further explanation. To me that was a bit of conflicting information, a call to the dealer found they had been invoiced for the truck that day and it had shipped ETA 4-25 (3 weeks to go from Wentzville to Spokane Wa).
I guess the point to be made here is the Chat info is a help and not cast in concrete, there is no reliable way to follow your order through the assembly/ship process and don't plan a two month trip in the vehicle as soon as you get it because the dealer's estimate of six weeks delivery may be ten weeks ( we lost two weeks in the beginning when the dealer submitted the order incorrectly, cancelled and re ordered) like mine.
What GM needs is an app that works correctly where a customer can get the latest info instantly from a computer at the assembly plant, checking ten times a day if so inclined, and provide that info all the way to the dealer's acceptance of the vehicle. In this computer age one would think this would be a simple service that would not cost GM ( or other companies) a lot of cash, but maybe I am naive since I am a bit beyond the computer understanding of today.
My Denali had all the options ordered (which wasn't much as most came standard) so if I had it to do again I would have the dealer find a existing vehicle in the network and buy that previously built unit.
2017 Canyon Denali, crew, short bed, V6, 8spd, hard fold tonneau by Extang