You may not like the results, I may not like the results, but CR carries a lot of weight. The problem I have with their methodology is that they equate "issues" with "reliability".
I will use my Canyon as an example as I did fill out the CR survey. This is from memory so I may have the wording a little off. One of the questions was "Have you had an issue with body parts or hardware?". My Canyon came with badly aligned doors so I answered "Yes". "Was it fixed under warranty?" "Yes". Now I know from reading this forum that I am NOT THE ONLY ONE to have body panel alignment issues, or other quality control "issues", can anyone say "shifting", and those are big black check marks to CR. Does a misaligned door mean the truck is unreliable, probably not. But CR thinks there is a relationship with reliability hence the rating.
Flame suit on.
2015 Cyber Gray SLT CC SB 4x4