OnStar "Smart Driver" issue - Chevy Colorado & GMC Canyon
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post #1 of 36 (permalink) Old 04-19-2017, 06:34 PM Thread Starter
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OnStar "Smart Driver" issue

A 2016 Canyon SLE here:

My OnStar account tracked all my trips (and rated my driving habits). Insurance companies must love this!

Suddenly, OnStar Smart Driver stopped tracking my trips. The last reported trip was when the truck was in the Dealer's body shop hands several weeks ago, getting a replacement taillight assembly installed (someone backed into me).

The MyGMC app still responds with current/accurate vehicle parked location, odometers, and range remaining. The WiFi hot spot and calls from an OnStar number still function.

I called OnStar to report the problem, and they could not immediately reach a resolution. I have a ticket/case open.

Anyone else have this situation with OnStar??
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post #2 of 36 (permalink) Old 04-19-2017, 07:33 PM
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Waitaminute..
Onstar NOT keeping track of your driving habits is a problem?

My iphone keeps track of where I parked my truck for some reason, and that's a little much for me.
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post #3 of 36 (permalink) Old 04-19-2017, 07:52 PM Thread Starter
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Quote:
Originally Posted by yokev View Post
Waitaminute..
Onstar NOT keeping track of your driving habits is a problem?

My iphone keeps track of where I parked my truck for some reason, and that's a little much for me.
Yeah, it is a little of "1984" stuff going on!
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post #4 of 36 (permalink) Old 04-19-2017, 08:06 PM
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That feature is stupid. Everyone I know who has a GM vehicle has said they haven't been able to get a discount. This winter when I had to give it some gas to get out of the snow multiple times it would read it as a "hard acceleration" when it wasn't.

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post #5 of 36 (permalink) Old 04-19-2017, 10:17 PM
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That feature is stupid. Everyone I know who has a GM vehicle has said they haven't been able to get a discount. This winter when I had to give it some gas to get out of the snow multiple times it would read it as a "hard acceleration" when it wasn't.
yep, it is BS if you ask me. What if some jackass cuts you off and you have to slam on the brakes? Then it reads as hard braking right? The ONLY way this crap would work is if some insurance dude rode around with you and a clipboard. Getting so sick of this big brother crap.....

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post #6 of 36 (permalink) Old 04-19-2017, 10:45 PM Thread Starter
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The OnStar website does some "strange" things, too.

I have a week-long report that said that week's average MPH was 76 MPH. None of the individual days of that week showed anything over an average of 37 MPH! So how did OnStar average 7 days of 37 MPH or less and come up with a weekly average of 76 MPH??

Also when clicking from WEEK view to MONTH view, the year changes to 1900, with no option to correct the year! "No Data Available for This Time Period"

No kidding. I HOPE not!
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post #7 of 36 (permalink) Old 04-20-2017, 12:35 AM
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Angry I just cancelled out of it.

I'm sorry, but it's way too nosy. I'd forgot about it, glad I saw this thread, Thanks OP!
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post #8 of 36 (permalink) Old 04-20-2017, 07:24 AM
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Does anyone know exactly where the Onstar box is located? I still need to delete mine. It's nobody's business how I drive MY truck.
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post #9 of 36 (permalink) Old 04-20-2017, 07:35 AM
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Does anyone know exactly where the Onstar box is located? I still need to delete mine. It's nobody's business how I drive MY truck.
It's under vehicle manager. Go to the vehicle tab, & you'll find it.

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post #10 of 36 (permalink) Old 04-20-2017, 07:37 AM
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I said it when GM came out with it and I'll say it again... OnStar is just a way for Big Brother to keep their eyes on you.
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post #11 of 36 (permalink) Old 04-20-2017, 08:09 AM
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Originally Posted by JScottM View Post
yep, it is BS if you ask me. What if some jackass cuts you off and you have to slam on the brakes? Then it reads as hard braking right? The ONLY way this crap would work is if some insurance dude rode around with you and a clipboard. Getting so sick of this big brother crap.....
Mine records a hard stop if I slow down quickly when a traffic light turns red! I guess OnStar would prefer I run the red light so it doesn't detract from my score!
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post #12 of 36 (permalink) Old 04-20-2017, 08:27 AM
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I assume this was not on the 2015 models, because I have never heard of it.

This is something the auto insurance guys advertise. Flo at Progressive has her Snapshot, guess it plugs in to where you plug the scanners for Check Engine Light analysis.

I prefer for my insurance company to not know how many miles I drive a year: If they knew, they would raise my rates on that alone, much less any hard acceleration or braking, hard turns, number of times the Stabilitrak, ABS, or even the Collision Avoidance were engaged. Heck, last night I got the Collision Alert alarm again for a shadow cast by an overhead highway sign.

Can you imagine the system reporting:

1. You drove 50 miles yesterday in the DFW area.
2. You were driving 65 MPH in a metropolitan area (freeway) for 40 miles of the 50 miles driven.
3. During this time, your Collision Alert was on green for 25 miles, yellow for 14.8 miles, and red for 0.2 miles. (The other 10 miles, you were driving below 25 MPH so the system could not tattle to us about your driving habits.)
4. The system could not tell us that this was rush hour traffic, everyone was driving at 65 MPH, with less than 2 car lengths between cars, because if you give them 3 car lengths, someone will cut you off and that yellow warning would go to red constantly.

No thanks.
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post #13 of 36 (permalink) Old 04-20-2017, 10:10 AM
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Quote:
Originally Posted by CaryBosse View Post
I assume this was not on the 2015 models, because I have never heard of it.

This is something the auto insurance guys advertise. Flo at Progressive has her Snapshot, guess it plugs in to where you plug the scanners for Check Engine Light analysis.

I prefer for my insurance company to not know how many miles I drive a year: If they knew, they would raise my rates on that alone, much less any hard acceleration or braking, hard turns, number of times the Stabilitrak, ABS, or even the Collision Avoidance were engaged. Heck, last night I got the Collision Alert alarm again for a shadow cast by an overhead highway sign.

Can you imagine the system reporting:

1. You drove 50 miles yesterday in the DFW area.
2. You were driving 65 MPH in a metropolitan area (freeway) for 40 miles of the 50 miles driven.
3. During this time, your Collision Alert was on green for 25 miles, yellow for 14.8 miles, and red for 0.2 miles. (The other 10 miles, you were driving below 25 MPH so the system could not tattle to us about your driving habits.)
4. The system could not tell us that this was rush hour traffic, everyone was driving at 65 MPH, with less than 2 car lengths between cars, because if you give them 3 car lengths, someone will cut you off and that yellow warning would go to red constantly.

No thanks.
I did the Progressive snapshot thing. You're right about it being hard to keep the score up in heavy traffic. I still got a discount so it was worth doing, but the discount would have been bigger without all the hard stops that come with heavy rush hour traffic. I guess that's the point though; driving in heavy traffic = higher accident risk = smaller discount.

The main difference is the Progressive snapshot is temporary and voluntary, while Onstar is built into every vehicle. On a personal note, I don't like all of this extra surveillance, but I don't see it as something worth fighting. You can't stop progress and it's only going to get more intrusive as time goes on.

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post #14 of 36 (permalink) Old 04-20-2017, 12:37 PM
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Originally Posted by haulingnothing View Post
I did the Progressive snapshot thing. You're right about it being hard to keep the score up in heavy traffic. I still got a discount so it was worth doing, but the discount would have been bigger without all the hard stops that come with heavy rush hour traffic. I guess that's the point though; driving in heavy traffic = higher accident risk = smaller discount.

The main difference is the Progressive snapshot is temporary and voluntary, while Onstar is built into every vehicle. On a personal note, I don't like all of this extra surveillance, but I don't see it as something worth fighting. You can't stop progress and it's only going to get more intrusive as time goes on.
I'm thinking get a discount by using a different company. ;)
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post #15 of 36 (permalink) Old 04-20-2017, 12:52 PM
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Wearing my tinfoil hat as I type this, you're nuts! Turn that shit off!
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post #16 of 36 (permalink) Old 04-20-2017, 12:57 PM
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I received the Progressive thing in the mail when I signed up with them. I read what it did, stuck it in the box and sent it back.

Similarly I had the cellular functions of the OnStar box disabled within 3 days of getting the truck. Was a little annoying to get to since it was blocked by the amp for the Bose speaker system.
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post #17 of 36 (permalink) Old 04-20-2017, 01:03 PM
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I didn't buy the service so I'm waiting for the day I "need" it in an accident. Then I'm going to sue GM for it not "saving" me. LOL

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post #18 of 36 (permalink) Old 04-20-2017, 01:46 PM
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I'm thinking get a discount by using a different company. ;)
It was money taken off of what was already the most competitive price. Saved hundreds, no regrets.

If anyone is worried about "big brother" using something like the Progressive snapshot or Onstar to track your speed or location, this can already be done using your cell phone.

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post #19 of 36 (permalink) Old 04-20-2017, 01:53 PM
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It was money taken off of what was already the most competitive price. Saved hundreds, no regrets.

If anyone is worried about "big brother" using something like the Progressive snapshot or Onstar to track your speed or location, this can already be done using your cell phone.
Gotcha, their prices arent that competitive around here. At least last time I checked. I see so many ads promising great prices and I started calling and getting some quotes. Finally just gave up....For now.......lol

Yep, the cell phone GPS is watching......
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post #20 of 36 (permalink) Old 04-20-2017, 02:33 PM
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Gotcha, their prices arent that competitive around here. At least last time I checked. I see so many ads promising great prices and I started calling and getting some quotes. Finally just gave up....For now.......lol

Yep, the cell phone GPS is watching......
**Off topic** Yeah I have had people complain about the Amazon Dot listening to every word I say.. how could I allow that thing in my house. These same people have android phones that they carry everywhere they go, and not only have microphones but also cameras.

Back on topic:

Yeah it says I had some hard accelerations. How else am I suppose to properly break in the engine and seat the rings and all that. It's still a new truck.

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