Join Date: Jul 2016
Location: Orange County, Southern Kalifornistan
Unfortunately sounds like par for the course.
Dodge(chrysler, yeep etc..) is the worst imo, as the manufacturer doesn't bother to survey us customers, so it's like stepping back into 1976 every time you roll into a Yeep(Dodge/Chrysler) dealer.
My last vehicle(yeep) I had to explain to the SHOP FOREMAN what detonation is(you know, the pinging you used to hear on carbureted vehicles?), and of course they didn't do anything about it, so it took them 3 days to do an oil change When I got home. I discovered a battery jumper box in my back seat, which told me they had my vehicle there for 3 days(and 87 miles) so they could use it to 'rescue' vehicles stranded on the road.
Next dealer I went to I called before hand and tried to set up the rental vehicle beforehand, only to be told that they don't do that beforehand, and all I need to do is make an appointment so my yeep gets taken care of when I bring it in.
So I gave him the choice of when they wanted it, and he made me an appointment for a Monday morning so I dropped it off the night before.
At 3pm the next day after not hearing from them I called the service writer on the phone. His words were to the effect of they haven't looked at it yet, and may not get to it 'til Wednesday. After I asked him why the **** he told me to make an appointment so my heep would be in and out the same day , he retorted that he has people who's vehicle's have been in there 'for two weeks'. Total twilight zone, so I picked it up.
Isn't a 'Trax' 4wd? If so, take advantage of the free rental and go play rally driver 2016 up in the hills(BIGthumbsUP!)
2016 Colorado 2.8L D-max, Crew Cab, Long Bed, Z71, 4WD.
ZONE 5.5" Suspension Lift
Moto Metal 970 17x8.5"
Nitto Terra G-G2s, 295/70/17