Warranty denied - Chevy Colorado & GMC Canyon
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post #1 of 17 (permalink) Old 12-09-2016, 01:00 PM Thread Starter
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Warranty denied

True or not? Lift Kit Voids 2016 Chevy Silverado Warranty | GM Authority
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post #2 of 17 (permalink) Old 12-09-2016, 01:23 PM
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I suspect had his radio stopped playing or his HVAC quit cooling, the warranty would still apply.

It was a stretch, a stretch I would not have foreseen, but I can see how GM would argue the warranty did not apply.

I bet that GM is contacting dealers to warn them about installing aftermarket products that are not sanctioned by GM.

I am thinking about the liability to GM & the dealer on this: Had the truck actually rolled over, can the owner sue the Dealer for installing the lift kit? Can he sue GM, since "an authorized dealer" installed the lift kit?

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post #3 of 17 (permalink) Old 12-09-2016, 01:25 PM
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I don't believe so. I saw a clause staying something along the lines that the manufacturer has to prove that whatever modifications done to a vehicle is the reason for failure to the warrantied parts.

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post #4 of 17 (permalink) Old 12-09-2016, 01:28 PM
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I dunno if it's 100% accurate or not, but while waiting for my gf to sign the papers for her new sierra denali ultimate, I asked the sales guy(whom we buy lots of trucks from), about the truck they had on the showroom floor. It was a lifted sierra slt, with 35's and the sport bar, and decorated up for the holidays. I asked him what the lift did to the warranty, he told me that they're allowed to go up to 4" lift without affecting warranty.

Pretty much, I'd say, if the dealership has similar lifted trucks on the lot and you buy the truck with the lift installed, you'll have zero trouble. If you install a lift yourself, you might be SOL on the suspension part of your warranty, and maybe steering and parking/lane departure, rollover, etc. sensor problems. If you have a shop install your lift, you might be SOL on your gm warranty, but should have a new one from the shop that installed it and/or the manufacturer of the lift.

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post #5 of 17 (permalink) Old 12-09-2016, 02:06 PM
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Your best bet is to have a shop install the lift. Your warranty will still stand. I asked the dealer also when i bought my truck brand new. He said a lift wont void the warrantry, but a turbo or supercharger would.

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post #6 of 17 (permalink) Old 12-09-2016, 02:18 PM
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Best to get in writing from the dealer that something is GM approved if that warranty is important to you.
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post #7 of 17 (permalink) Old 12-09-2016, 03:30 PM
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Look in the warranty booklet. GM clearly states in black and white that modifications MAY void your warranty. It's not an automatic.

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post #8 of 17 (permalink) Old 12-09-2016, 04:16 PM
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I used to work customer service for Toyota and we got this call a few times. A guys differential went out on his dealer lifted tundra. Guy goes to a different dealer from what he bought it from and his claim is denied. Obviously he calls us furious that WE sold him a modified truck and are not backing it. Toyota is not on the hook for what that dealer does. Dealers are independently owned and operated and can modify the vehicles at their pleasure and resell. Toyota didn't sell it. The dealer did. Dealers add the lift kits, NOT OEM manf. The selling dealer would hold all warranty rights to that vehicle if they expressed there is a warranty. Is it shady? Yes. I'm sure the dealer will get a call from the DPSM and get slapped on the wrist.

At the point that the dealer installed this gentleman's lift, they were acting as an independent shop, therefore GM will not cover anything done to it.
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post #9 of 17 (permalink) Old 12-09-2016, 04:35 PM
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Reminds me of the Harley denial when the guy had a flag holder installed at the dealer. They claimed the extra drag by the flags cause the transmission to fail and would not honor his claim - Harley Denied This Guy's Warranty For Flying Flags, But It Makes Sense

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post #10 of 17 (permalink) Old 12-09-2016, 05:27 PM
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Quote:
Originally Posted by Toughsox View Post
Reminds me of the Harley denial when the guy had a flag holder installed at the dealer. They claimed the extra drag by the flags cause the transmission to fail and would not honor his claim - Harley Denied This Guy's Warranty For Flying Flags, But It Makes Sense
I could see it if he was flying ISIS flags. but come on!!!
What is up HD?
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post #11 of 17 (permalink) Old 12-09-2016, 05:29 PM
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Originally Posted by Toughsox View Post
Reminds me of the Harley denial when the guy had a flag holder installed at the dealer. They claimed the extra drag by the flags cause the transmission to fail and would not honor his claim - Harley Denied This Guy's Warranty For Flying Flags, But It Makes Sense
But....one can have their 300# wife on the back and that's OK

Also....some "flag holders" are just poorly disguised trailer hitches.
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post #12 of 17 (permalink) Old 12-11-2016, 01:38 PM
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The airbag went off when he hit a bump while offroading. Sounds like it was a really big bump. Also doesn't sound like the lift had anything to do with it. Either way, they are not going to cover aggressive offroading.
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post #13 of 17 (permalink) Old 12-11-2016, 03:50 PM
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No, aggressive off roading did.

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post #14 of 17 (permalink) Old 12-11-2016, 04:20 PM
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GM had a problem with the Hummer H3 where the side air bags would blow. It would happen usually when going up something step and then sort of rapidly leveling out with a bump. Like if you had your left front up in the air, then got far enough your weight transferred forward and it rocks down. If the rock rails made contact, not even really hard, hey would sometimes blow the airbags. Some got it covered under warranty, some denied it. Seemed to depend on the dealer. And that was on stock trucks. I saw one video of it happening on a trail, and it wasn't crazy driving at all.

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post #15 of 17 (permalink) Old 12-11-2016, 05:41 PM
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post #16 of 17 (permalink) Old 12-11-2016, 07:51 PM
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Yeah there's the whole law but it doesn't matter.
They can deny the warranty for whatever they want. To fight it you'll have to bring them to court to prove the Magnuson-Moss. Good luck fighting in court against an opponent that has order of magnitude more resources to use in court...
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post #17 of 17 (permalink) Old 12-12-2016, 07:13 PM
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Quote:
Originally Posted by goleee33 View Post
I used to work customer service for Toyota and we got this call a few times. A guys differential went out on his dealer lifted tundra. Guy goes to a different dealer from what he bought it from and his claim is denied. Obviously he calls us furious that WE sold him a modified truck and are not backing it. Toyota is not on the hook for what that dealer does. Dealers are independently owned and operated and can modify the vehicles at their pleasure and resell. Toyota didn't sell it. The dealer did. Dealers add the lift kits, NOT OEM manf. The selling dealer would hold all warranty rights to that vehicle if they expressed there is a warranty. Is it shady? Yes. I'm sure the dealer will get a call from the DPSM and get slapped on the wrist.

At the point that the dealer installed this gentleman's lift, they were acting as an independent shop, therefore GM will not cover anything done to it.


Yes. GM does not offer a factory lift kit, and any lift kit can void any part that it affects. The aftermarket part has to be a contributing factor in the failure to void the coverage. A lift kit won't void the warranty on a part that is unrelated, like an air compressor. It can definitely void the warranty on any suspension related parts. It's a judgment call, but if the factory thinks an aftermarket part contributed to a failure, they can, and many times will void the warranty on that part. This includes a "chip", swapping out factory lights for HID lights, etc.
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