Missing OnStar Phone App Features for 2011? - Chevy Colorado & GMC Canyon
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post #1 of 2 (permalink) Old 05-15-2017, 04:35 PM Thread Starter
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Join Date: Nov 2016
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Question Missing OnStar Phone App Features for 2011?

I tried to use the MyGMC app on Android for my 2011 SLE Canyon (did not realize there is a different "OnStar" app), and found it would not do anything with the vehicle remotely except show the vehicle's parking location (which I can figure out 99% of the time by looking outside my house...), the owner's manual, and options to pick a dealer, schedule service appointments, and contact OnStar for "Plans" and support.

I cannot even request the system status report on demand that is provided monthly, whereas my 2014 Ford Escape allows me to request such info at any time with a voice command, and sends the info to Ford over my phone that is sync'ed with the onboard infotainment Sync system (base level).

When I provided GPlay Store feedback noting the lack of remote unlock and start/stop, and no on-request vehicle system info, I got a weird response from OnStar/GMC app support: the vehicle does not have the tech to respond to those app functions, but they would be glad to have me contact them directly to "go over my account features". I could not understand how my account features would have anything to do with what an app could, or could not do with a particular vehicle model - is it in the app program coding or not?

Further emails back and forth elicited the admission that I could indeed pay for a plan in which live support personnel could provide those functions (which the app cannot), so I have trouble believing the truck has remote control tech that can only be activated by a live person, but not a computer program ("app") running on a smartphone.

I have to think that a support person is using a computer app of some sort, even if it is on a high-end server, to interface over the truck's cellular radio with the onboard vehicle system computer(s), and that other years and models of GM vehicles can be likewise supported by both person-on-server and app-on-phone, but not this particular one? How does GM get those monthly system status reports from the truck? Would GM be so IT-ignorant/incompetent to have such a fragmented approach to managing OnStar monitoring/control implementations across various vehicles?

I have been a programmer and server/web administrator over the course of my 40+ years in IT before retiring a couple years ago, and I call BS on such an illogical fragmentation of capabilities!

If I was designing such a system, I would insist on as much commonality as possible to manage the costs of equipment, programming, onboard deployment and ongoing customer support and systems maintenance. Isn't GM big on mechanically "common platforms"? This kind of technology should not be dependent on superficial trim/price characteristics of the vehicle it is deployed in since it should be a standardized "black box" with common power and network/engine computer (OBD II?) interface connections.

I did also try the Android OnStar RemoteLink and MyChevrolet apps, and after logging into RemoteLink with my OnStar account info, immediately got the notice that "vehicles on this account are not supported", and then it threw me back to the login screen. The MyChevrolet app just showed me the same limited set of functions as the MyGMC app, so I guess that bit is consistent.

Does the 2011 Colorado OnStar or MyChevrolet app support have such limitations on Android or iPhone? Any other vehicles?

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post #2 of 2 (permalink) Old 05-15-2017, 05:17 PM
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I dont think the App did anything with vehicles PRE-2014.

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